{"id":91855,"date":"2016-03-22T15:21:56","date_gmt":"2016-03-22T14:21:56","guid":{"rendered":"http:\/\/batijournal.com\/?p=91855"},"modified":"2019-07-15T12:04:03","modified_gmt":"2019-07-15T10:04:03","slug":"internet-courtiers-travaux-collimateur-de-dgccrf","status":"publish","type":"post","link":"https:\/\/batijournal.com\/index.php\/internet-courtiers-travaux-collimateur-de-dgccrf\/91855\/","title":{"rendered":"Internet : les courtiers en travaux dans le collimateur de la DGCCRF"},"content":{"rendered":"<p><strong>Une enqu\u00eate men\u00e9e par la DGCCRF pose la question de la responsabilit\u00e9 des interm\u00e9diaires en travaux. Ces coutiers incitent le consommateur \u00e0 engager des travaux parfois importants et l\u2019aident \u00e0 choisir les entreprises, tout en se d\u00e9gageant de toute obligation relative aux prix, aux r\u00e9sultats et aux d\u00e9lais.<\/strong><\/p>\n<p>De nombreux courtiers en travaux pr\u00e9sentent les dossiers des artisans au domicile des clients et se font remettre sur place un ch\u00e8que d\u2019acompte libell\u00e9 au nom de ces artisans, voire d\u2019eux-m\u00eames, imm\u00e9diatement apr\u00e8s la signature des devis. Un courtier en travaux est une entreprise de services et un interm\u00e9diaire, g\u00e9n\u00e9ralement neutre et ind\u00e9pendant, entre les particuliers souhaitant faire r\u00e9aliser des travaux et les entreprises du b\u00e2timent. Ses prestations se limitent souvent \u00e0 cette simple mise en relation, sans apporter de r\u00e9elles garanties aux consommateurs ni endosser aucune responsabilit\u00e9.<\/p>\n<p>En mati\u00e8re de vente \u00e0 distance, les enqu\u00eateurs ont constat\u00e9 \u00e0 plusieurs reprises l\u2019absence de certaines mentions l\u00e9gales. Parmi les clauses illicites ou abusives observ\u00e9es dans les contrats sign\u00e9s entre l\u2019interm\u00e9diaire et le client particulier, les enqu\u00eateurs ont relev\u00e9 notamment : l\u2019obligation pour le consommateur de se soumettre \u00e0 la m\u00e9diation sp\u00e9cifique du courtier en cas de litige avec les entreprises, un taux des int\u00e9r\u00eats moratoires (dus par le client particulier \u00e0 l\u2019interm\u00e9diaire en travaux) sup\u00e9rieur au taux de l\u2019int\u00e9r\u00eat l\u00e9gal, des clauses visant \u00e0 exon\u00e9rer le courtier de toute responsabilit\u00e9. Les enqu\u00eateurs ont \u00e9galement relev\u00e9 des mentions erron\u00e9es sur un site internet : pr\u00e9sentation de la profession de courtier comme r\u00e9glement\u00e9e, etc.<\/p>\n<p>Certains courtiers, proposant g\u00e9n\u00e9ralement des services plus complets de suivi du chantier, se font aussi r\u00e9mun\u00e9rer par les particuliers et affichent alors convenablement leurs tarifs. Toutefois, tous ne remettent pas syst\u00e9matiquement de note au consommateur. De plus, les prestations r\u00e9alis\u00e9es sont tr\u00e8s variables, les devis souvent insuffisamment d\u00e9taill\u00e9s, la facturation fond\u00e9e plus fr\u00e9quemment sur des prix au m\u00e8tre carr\u00e9 ou au lin\u00e9aire que sur la base d\u2019un tarif horaire de main d\u2019\u0153uvre. Une enqu\u00eate pour pratique commerciale trompeuse a \u00e9t\u00e9 diligent\u00e9e \u00e0 l\u2019encontre d\u2019un courtier qui avait express\u00e9ment prescrit \u00e0 ses entreprises partenaires de majorer leurs devis des 15 % correspondant \u00e0 sa propre r\u00e9mun\u00e9ration ; il annon\u00e7ait pourtant dans sa publicit\u00e9 que le co\u00fbt de sa prestation \u00e9tait \u00e0 la charge des entreprises.<\/p>\n<p>L\u2019enqu\u00eate a vis\u00e9 103 entreprises dont 63 courtiers en travaux et une vingtaine d\u2019entreprises partenaires des courtiers (artisans et entreprises du b\u00e2timent, ma\u00eetres d\u2019\u0153uvre). La DGCCRF a examin\u00e9 les sites internet destin\u00e9s au grand public et utilis\u00e9s par les professionnels contr\u00f4l\u00e9s, et la documentation publicitaire ou informative. Elle a ensuite analys\u00e9 les dossiers pass\u00e9s par les professionnels avec des particuliers et les conventions les liant aux entreprises, ainsi que le mode de fonctionnement des diff\u00e9rents interm\u00e9diaires. 27 avertissements et 3 injonctions ont \u00e9t\u00e9 adress\u00e9s \u00e0 17 \u00e9tablissements. Les suites \u00e9taient principalement relatives au d\u00e9marchage \u00e0 domicile (27 %), \u00e0 la vente \u00e0 distance ou par correspondance (27 %) et aux pratiques commerciales trompeuses (20 %).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Une enqu\u00eate men\u00e9e par la DGCCRF pose la question de la responsabilit\u00e9 des interm\u00e9diaires en travaux. Ces coutiers incitent le consommateur \u00e0 engager des travaux parfois importants et l\u2019aident \u00e0 choisir les entreprises, tout en se d\u00e9gageant de toute obligation relative aux prix, aux r\u00e9sultats et aux d\u00e9lais. De nombreux courtiers en travaux pr\u00e9sentent les [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[6345],"tags":[7094],"class_list":["post-91855","post","type-post","status-publish","format-standard","hentry","category-economie-marches","tag-dgccrf"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Internet : les courtiers en travaux dans le collimateur de la DGCCRF<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/batijournal.com\/index.php\/internet-courtiers-travaux-collimateur-de-dgccrf\/91855\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Internet : les courtiers en travaux dans le collimateur de la DGCCRF\" \/>\n<meta property=\"og:description\" content=\"Une enqu\u00eate men\u00e9e par la DGCCRF pose la question de la responsabilit\u00e9 des interm\u00e9diaires en travaux. Ces coutiers incitent le consommateur \u00e0 engager des travaux parfois importants et l\u2019aident \u00e0 choisir les entreprises, tout en se d\u00e9gageant de toute obligation relative aux prix, aux r\u00e9sultats et aux d\u00e9lais. 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